Shipping policy

Shipment processing time
All orders are processed within 1-2 weeks of receipt.

If we are experiencing a high volume of orders, shipments may be delayed. If your shipment experiences a significant delay, we will contact you via email.

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. All prices are in (CAD$) Canadian Dollars.

Current Carriers: Canada Post.

Shipment Confirmation
You will receive a confirmation email once your order has shipped. Tracking is not available at this time.

Customs, Duties, and Taxes
Winstone Artwork is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages
Winstone Artwork is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Canada Post. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Winstone Artwork will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

International Shipping Policy

We currently do not ship outside of Canada.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible at:

connect.winstoneartwork@outlook.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Digital File Delivery

The digital product will be delivered after full payment through "WeTransfer" to the email address on file. Your product will be in "JPEG" or "PNG" file format and the file-sharing link will be valid for 7 days. Be sure to save your file within the allotted timeframe.